In that case, SSD users should please contact SSCS for help. If the OS/app combo does not support modern authentication, then you will need to find a combo that does. Outlook for Mac – Office 365 (exchange only, no POP or IMAP) Outlook 2019 for Mac (exchange only, no POP or IMAP) Windows 10 Mail (exchange only, no POP or IMAP) Outlook – Office 365 (exchange only, no POP or IMAP) Outlook 2019 (exchange only, no POP or IMAP) Outlook 2016 (exchange only, no POP or IMAP) While these protocols are capable of using modern authentication, in your case they are not currently configured to do so since your email client app was originally set up to use basic authentication. IMAP, POP, Authenticated SMTP: These older email retrieval and sending protocols are used by a wide range of email programs on Windows PCs, macs, and mobile devices. Double click each password and update them to your new password.This guide is aimed at users employing Thunderbird or other non-Apple, non-Microsoft mail programs.Click the three bars button in the top right corner to open the Thunderbird menu.Restart Thunderbird to verify the password has updated successfully.Double-click each password and update them to your new password.Click the Thunderbird menu and select Preferences.A window with server settings will pop up. If you are using Thunderbird as your default mail client, click Set as Default.Enter the bolded information below in the appropriate fields. This will open a window allowing you to enter server settings.Ignore this, and select Manual config in the bottom left.T his will load and then fail, prompting you to use Owl.Windows & macOS: Three bars menu > Account Settings > Account Actions > Add Mail Account.If you are using Thunderbird as your default mail client, click Set as Default. Otherwise, click Skip Integration.Next, the pop-up will show a Permissions requested page for Thunderbird that you will need to accept to complete the set up of your account.Click Cancel to select the Remember me for 7 days option (recommended), then select your desired validation method to authenticate. A new pop-up will appear with a Microsoft login page that will ask you for your password.When you have the correct authentication method chosen, select Done. This option will not appear until you have successfully re-tested the settings at least once. The server should load, but you will need to choose the OAuth2 authentication method for both IMAP and SMTP. TSL or Connection security should be STARTTLS.This will load and then fail. A window with server settings will pop up.Enter your name, email address, and password. Linux: Three bars menu > Preferences > Account Settings > Account Actions > Add Mail Account.Windows and macOS: Three bars menu > Account Settings > Account Actions > Add Mail Account.Note: If Thunderbird does not automatically start the account creation wizard when you first open the program, open it with the following menus: If you aren't sure which email system you are on, please see All About Email at UO.
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